New website for ambulance service is a step forward

As Thames Ambulance Services Ltd. are moving forward with a series of operational improvements in response to feedback from the communities they work within, they are also moving forward with internal and external communications strategies following the hire of a new Communications & Engagement Manager, Laura Renfrew. The first of these improvements take the form of a website redesign – with new content and stronger website infrastructure.

The new website allows TASL to communicate information about their services to patients better. It gives more transparent ways for patients to find information to book, provide the company with feedback or find out about their latest updates. “This is just an early step in our larger goals to make it easier for the public to engage with us,” says Renfrew, “Our wider strategy is to assist our operational improvements by providing stronger internal communications, as well as engaging with the public on social media. These steps should drastically improve the service TASL offers in response to feedback we have received over the past few years.”

TASL emphatically states that they welcome all feedback from the public, which can now be sent directly through the website at thamesgroupuk.com

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Notes to editors:
For further information about this article or other information from TASL, please contact Laura Renfrew:

Thames Ambulance Service Limited (TASL) is a professional service providing high quality, individually tailored care to patients 24/7, 365 days of the year. Our Patient Transport Service (PTS) offers healthcare professionals a range of transport solutions to assist with the transfer of their patients utilising a variety of vehicles designed to meet the different needs of patients. We are a private company who are commissioned by the NHS to provide a value for money, high-quality service.