Contact Us

All bookings and requests for information on journeys must be made through our dedicated Call Centre which can be found on our ‘Make a Booking’ page by clicking here or call the number relevant for where you live below:

Basildon, Essex: 01268 512005
Mid Essex: 0808 169 9614
Leicester, Leicestershire and Rutland: 0345 241 3012
North East Lincolnshire: 0808 164 3030
Lincolnshire: 0808 164 4586

Patient Experience Team

Due to the current pressures we are facing while supporting the NHS through the management of the Pandemic in your area, we may not be able to answer all concerns and formal complaints as quickly as we would like to, however, we are working tirelessly to ensure all communication is addressed by telephone, email and post.

Our Patient Experience Team works Monday to Friday from 09:00 to 17:00. You can contact our Patient Experience Team on 0808 164 4696 however please do not contact this department for issues relating to your transport booking – the Patient Experience Team is for compliments, complaints and comments only. This telephone line is staffed during this time, however they may be busy on the phone so if you receive our voicemail, please leave a message with your contact details and summary of your experience.

Alternatively, you may contact us by email using [email protected].  Our team will acknowledge your email within 3 working days and a member of the team will be in touch.

You can also write to us:

FAO Patient Experience Team
Danwood House
Harrisson Place
Whisby Road


If you would like to know more about careers and current vacancies please email [email protected]

For media enquiries please email [email protected] Please note, this is strictly for media professionals only.