All bookings and requests for information on journeys must be made through our dedicated Call Centre which can be found on our ‘Make a Booking’ page by clicking here.
Patient Experience Team
Due to the current pressures we are facing while supporting the NHS through the management of the Pandemic in your area, we may not be able to answer all concerns and formal complaints as quickly as we would like to, however, we are working tirelessly to ensure all communication is addressed by telephone, email and post.
Our Patient Experience Team works Monday to Friday from 09:00 to 17:00. You can contact our Patient Experience Team on 0808 164 4696. This telephone line is staffed between 10:00 and 14:00, and outside of these hours, please leave a voicemail with your contact details and summary of your experience.
Alternatively, you may contact us by email using [email protected]. Our team will acknowledge your email within 3 working days and a member of the team will be in touch.
You can also write to us:
FAO Patient Experience Team
If you would like to know more about careers and current vacancies please email [email protected]