Equality and Diversity

Course Objectives:

What is meant by the term Equality?
What is meant by the term Diversity?
The Six Main Strands of Equality
Legislation Covering Equality
What are Values?
What is meant by the term Hierarchy of Values?
What is meant by the terms:
       Prejudice?
       Discrimination?
       Stereotyping?
       Anti-Discrimination Practices?
The Employers Duties under the Law
Enforcement Action
Five Key Things To Do when delivering Customer Service
How to Ensure You Practice Good Standards of Equality and Diversity

Target Audience

Suitable for staff at all levels

Duration
Half day as part of a customer care programme
Number of Delegates

Max 15

Facilities

Classroom

Special Requirements

None

Equality and Diversity

Price £72 (excl. VAT)

For dates of courses please contact Training on 01268 511151 or send an enquiry using the form below

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Tel: 01268 511151
Email:
[email protected]

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