Supporting patients in your spare time
A core part of our patient transport service relies heavily on volunteers. This is because there are some journeys that our Control Team would deem suitable for a car, without the need of a TASL car, ambulance or Wheelchair Accessible Vehicle.
There are certain reasons why some journeys are passed onto the volunteer team. Sometimes it is due to the large distance from a TASL base or it can be a singular, routine run where a recognisable face makes all the difference.
Sometimes these journeys are far away from a TASL base, and these would make more use of a specific and sometimes more complex resource by passing over the journey onto our valued volunteer team.
If you’re interested, contact Sue on 07799909810 or email [email protected]
We have started to hold quarterly meetings with our volunteers to feedback on how things are going with the service and how we can make volunteering a more fulfilling and enjoyable task.
Recently, we had decided to improve the rules and benefits that each volunteer would be entitled to. This included a £10 a month phone allowance and the removal of a 10 mile limit where originally volunteers could not claim mileage within the first 10 miles of a journey where a patient would not be on board (for example travelling a fair distance to pick up a patient), this was removed by popular demand.
We are working to improve the way in which volunteers receive work to assist patients, and in mid 2018 this has involved a new update of HealthCab, the transport management software that is used on mobile phones and on the computers in Control and hospitals.