Book your transport

Our bookings and transport queries teams are here for you.

You will not always have to book your own transport – in many cases, your GP or a hospital will do it for you. If you do need to arrange your own appointment, call into one of our excellent call handlers who will check your eligibility and find you the best possible transport for your needs.

Our transport is for patients who are unable to get to healthcare appointments without assistance due to medical conditions. Our call handlers will ask you a series of questions in order to make sure our service remains clear for patients like you with a genuine medical need for transport. Before you call, please make sure you have the following information ready:

  • Your NHS number – to keep you secure, we’ll need you to confirm it with the following information
    • Your full name
    • Your date of birth
    • Your address
  • A description of your health issues, including any mobility difficulties you may have.
  • Where you will be travelling from and to
  • Your preferences for dates and times

You’ll also need a pen and paper on hand to take down a booking reference number we will give you.

If you have a hearing disability, please access our service via text relay. You can find information on how to use text relay on the Ofcom website.

When you’re ready, find the phone number for your area in the list below to call us. If you’re a healthcare professional, you can book directly through Healthcab.

Basildon, Essex

Mid Essex



Leicester, Leics & Rutland

North East Lincs