About Us

Thames Ambulance Service Limited (TASL) is a professional service providing high quality, individually tailored care to patients 24/7, 365 days of the year. Our Patient Transport Service (PTS) offers healthcare professionals a range of transport solutions to assist with the transfer of their patients utilising a variety of vehicles designed to meet the different needs of patients. We are a private company who are commissioned by the NHS to provide a value for money, high quality service.

Our focus is to get you to and from where you need to go to your hospital and clinical appointments. Our safe and clean vehicles are of a high specification, driven by a team of passionate and caring people we have specially recruited for a high standard of care in your journey.

We are focusing on making your patient transport better. Your feedback has been more valuable than ever and our focus continues to be on tailoring the service to your needs.

We work closely with Clinical Commissioning Groups (CCGs) and Trusts to continuously develop and build a service that reflects the needs of our patients. Have you used our service? Let us know by contacting the Patient Experience Team.

Meet the leadership team

  • Derek Laird
    Derek Laird Chief Executive of Operations

    Derek has been the Chief Executive of TASL since March 2018. His career has been spent predominantly in the NHS, and he’s worked in senior positions  for a number of NHS ambulance trusts throughout the UK; including Director of PTS in Lancashire and Commercial Director for the West Midlands Ambulance Service. Derek was also Operations Director for Arriva and Programme Director at G4S, before supporting Sussex CCGs in transitioning their PTS Service from Coperforma over to SCAS in 2017.

  • Andy Tuke
    Andy Tuke Director of Finance

    Andrew has over 30 years’ finance experience and is both AAT and ACCA qualified. He worked for a firm of Chartered Accounts for 17 years and for the last 16 years has worked as either a Finance Director or Financial Controller in various private sector businesses. Andrew started with TASL in 2015 when the company was based in Canvey and has been part of the Board throughout the period of significant growth.

  • Stewart Briggs
    Stewart Briggs Associate Director of Corporate Services

    Stewart spent his early career working in the public and private sectors, including work overseas, before moving to a career in Local Government where he spent nearly 28 years working for a local council.  Before leaving to work for TASL in 2017, Stewart was Executive Director of Environment & Sustainable Communities where he was involved in environmental health, housing, highways, public transport, and planning.

  • Hayden Newton QAM
    Hayden Newton QAM Director of Quality and Clinical Governance

    Hayden joined Thames Ambulance Services Ltd. after a long and distinguished career in ambulance services in the United Kingdom. He has held various senior positions within the ambulance sector. He was also involved in working with the Department of Health to oversee the rollout of new ambulance performance standards and with the National Ambulance Lead for the 2012 London Olympic and Paralympic Games.

  • Nick Allen
    Nick Allen Associate Director of Human Resources

    Nick Allen has been with TASL for just a year. Prior to joining TASL, Nick had over 30 years in HR having worked for Euro Disney, Center Parcs, Alton Towers Resort and Easy Jet. More recently he was HR Director at BMI Healthcare.

  • Anne Pickford
    Anne Pickford Chief Administrative Officer

    Anne has been with TASL since January 2017 and has brought forward her experience as a PA to support the CEO and Board of Directors. Anne is our Prevent Lead and oversees the administrative team.

  • Steve Law
    Steve Law Regional Director (South)

    Steve started with TASL in April 2019 with over 30 years’ experience in front facing operational delivery. 18 years of this experience were spent in senior leadership roles within organisations supporting Government Services, such as the MOJ and NHS. Steve’s passion is ensuring TASL exceeds expectations and don’t miss deadlines. He is also a qualified Practitioner in Environmental Management Assessment.

  • Andy Hill
    Andy Hill Regional Director (North)

    Andy has in excess of 35 years NHS experience, all within Ambulance Services and CCGs. Joining the organisation in August of 2018, he has enjoyed and welcomed the opportunity of working for a private organisation within the NHS environment.

  • Laura Renfrew
    Laura Renfrew Communications & Engagement Manager

    Laura started with TASL in March 2019. She has over 5 years of experience in marketing communications & engagement, which she is using to bring new strategies & communication improvements to TASL.

  • Jo Mulvey
    Jo Mulvey Head of Quality & Clinical Governance

    Jo has been working with TASL for over 20 years over a variety of roles, starting out as an Ambulance Care Assistant. She describes herself as a jack of all trades and brings her wealth of experience to her role reviewing internal/external incidents and conducting route cause analysis.

  • Simon Behan
    Simon Behan Head of HR Corporate Services

    Simon started in TASL in March 2018, he has over 25 years experience in working in leadership roles, with 20 of those working in HR and Resourcing. He has introduced the TASL values and helped professionalise HR & Recruitment within the organisation over the last year.

  • Paul Willetts
    Paul Willetts Associate Director of Business Development

    Paul joined TASL at the end of July, 2019. He brings to the company a range of expertise he developed through his roles at Arriva Transport Solutions, where he held a variety of roles including National Head of Service Development.  Paul is responsible for the delivery of new business and management of existing contracts across TASL’s full portfolio.

  • Graham Briggs
    Graham Briggs Project Director

    Graham has previously served as TASL’s HR Director, but as of 2019 has become invaluable in leading on projects such as new contract tenders.

How we are governed

At TASL, we are committed to ensuring patients receive high-quality care in a continuously improving environment. Our commitment to the quality of our service lies in three key areas:

  • Creating a safe environment for our patients and staff
  • Offering our services in an effective way
  • Creating a positive patient experience

The is co-ordinated by a Quality and Clinical Governance Group, led by a Director Quality & Clinical Governance.

Our Quality and Clinical Governance Group leads and supports our operational teams to deliver excellence in quality. The team actively monitors our services in line with contractual, legislative and regulatory requirements – including requirements of the Care Quality Commission.

We focus on the three elements of quality within healthcare; safety, effectiveness, and creating a positive patient experience.

CQC

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.  They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

The CQC also monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish details, including a performance rating on each service.  Inspections by CQC inspectors can be announced or unannounced, and CQC continuously collects data on the quality of our service.

We are official registrants of the CQC, and you can find more details of the CQC’s reports on TASL on their website.

Working with our stakeholders

We work closely with our customers to regularly report on our performance and quality standards.

For example, we frequently meet with quality leads within Clinical Commissioning Group (CCGs) and provide regular reports to show assurance to those who commission our services that we ensure the service we provide meets the quality standards expected of a healthcare provider.

Safeguarding

TASL – along with its staff and volunteers – are committed to safeguarding our patients. We promote the welfare of vulnerable adults and children.

We take our moral and statutory responsibilities seriously – we report any incident that suggests a vulnerable adult or child is at risk of suffering abuse. We also act where we have concerns about any person’s circumstances.

Regulations and guidance such as the Care Act 2014 and ‘Working Together to Safeguard Children 2013/2018’ guide our policies so any concerns can be referred to for appropriate action.

We have developed safeguarding policies and procedures which offer both efficient processes and guidance to allow our staff to raise concerns regarding the welfare of a vulnerable adult or child which are then reported to the appropriate agency.

All staff receive safeguarding training during their induction as well as further training appropriate to their role.

Prevent

The Prevent Strategy is a cross-Government policy that forms one of the four strands of CONTEST – the Government’s counter-terrorism strategy. With over one million contacts with patients every 36 hours, the NHS, together with its partners such as TASL, are critical to the support and delivery of the Government’s Prevent Strategy.

Prevent has 3 national objectives:

  • Objective 1: Respond to the ideological challenge of terrorism and the threat we face from those who promote it.
  • Objective 2: Deter people from being drawn into terrorism
  • Objective 3: Work with sectors and institutions where there are addressable risks of radicalisation

TASL is fully committed to implementing the Prevent agenda. We believe the programme ensures that:

  • TASL staff are armed with information to safeguard and support vulnerable individuals who may be at risk of exploitation by radical and violent influences.
  • Appropriate systems are in place within TASL for staff to raise concerns if they think any kind of exploitation is occurring.
  • Our company operates and promotes safe environments that can protect vulnerable people from exploitation.

Infection Prevention and Control (IPC)

The Prevent Strategy is a cross-Government policy that forms one of the four strands of CONTEST – the Government’s counter-terrorism strategy. With over one million contacts with patients every 36 hours, the NHS, together with its partners such as TASL, are critical to the support and delivery of the Government’s Prevent Strategy.

Prevent has 3 national objectives:

  • Objective 1: Respond to the ideological challenge of terrorism and the threat we face from those who promote it.
  • Objective 2: Deter people from being drawn into terrorism
  • Objective 3: Work with sectors and institutions where there are addressable risks of radicalisation

TASL is fully committed to implementing the Prevent agenda. We believe the programme ensures that:

  • TASL staff are armed with information to safeguard and support vulnerable individuals who may be at risk of exploitation by radical and violent influences.
  • Appropriate systems are in place within TASL for staff to raise concerns if they think any kind of exploitation is occurring.
  • Our company operates and promotes safe environments that can protect vulnerable people from exploitation.

Information Governance

As a responsible provider of non-emergency patient transport, we have to ensure that all information is dealt with legally, securely, efficiently and effectively. This includes the personal and sensitive information of patients and employees as well as organisational information.

In addition to the company’s safeguards, patients’ personal data is protected in the UK by the Data Protection Act. This provides, amongst other things, that the data we hold should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people.

It is the responsibility of TASL’s Coldicott Guardian to protect the confidentiality of patient and service-user information and enable appropriate information sharing.

Equality & Diversity

As part of our commitment to equality, diversity and human rights, we work to ensure our staff, patients and communities are treated fairly and with respect.

Equality ensures people have fair opportunities and experiences.

Diversity recognises that we are all unique individuals our differences have value.

Human Rights are the fundamental rights and freedoms that belong to us all.

We ensure that our principles are embedded in the way we work and within legal frameworks to prevent discrimination.

Modern Slavery

We have a strong approach to combatting modern slavery which can be read in our modern slavery statement.