Customer Care

Course Objectives:

Give Customers a Positive Impression of Yourself and Your Organisation
Process Customer Information according to the Rules of Information Governance
Live Up to Customer Expectations
Make Customer Service Personal
Dealing with Customers using I.C.T
Dealing with Customers Face to Face
Dealing with Customers on the Telephone
Deliver Reliable Customer Service
Recognise Diversity when Delivering Customer Service
Recognise and Deal with Customers
Queries, Requests and Problems
Resolve Customers Problems
Develop Good Customer Relationships
Develop Performance through Delivering Customer Service

Target Audience

Suitable for staff at all levels

Duration

Half day as part of a programme with Equality & Diversity, Information Governance and Safeguarding

Number of Delegates

Max 15

Facilities

Classroom

Special Requirements

None

Disability Awareness and Customer Care

Price £72 (excl. VAT)

For dates of courses please contact Training on 01268 511151 or send an enquiry using the form below

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Tel: 01268 511151
Email:
[email protected]

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